Refund and Return Policy
Effective Date: 01-12-2024
At WishYourLove, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help.
1. Return Policy
Eligibility for Returns:
You can return items within 2 days of receiving your order if they meet the following criteria:
- Items must be unused, unwashed, and in the same condition you received them.
- Items must be in their original packaging with all tags and labels attached.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
- Customized or personalized products
- Perishable goods (e.g., flowers, food)
- Gift cards
- Items marked as final sale
How to Initiate a Return:
- Email us at mail@wishyourlove.com with your order number and the reason for the return.
- We will provide you with return instructions and a shipping address.
- Pack the item securely and ship it back to us.
Return Shipping:
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable.
2. Refund Policy
Refund Process:
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed and credited to your original payment method within 5-7 business days.
Partial Refunds:
In some cases, only partial refunds are granted:
- Items not returned in their original condition or missing parts.
- Returns initiated after the 2-day return window has expired.
Late or Missing Refunds:
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company (it may take some time for the refund to post).
- If you’ve done all this and still have not received your refund, please contact us at mail@wishyourlove.com.
3. Exchanges
We only replace items if they are defective or damaged. To exchange an item for the same product, email us at mail@wishyourlove.com with details and photos of the defect or damage.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order:
- Send an email to mail@wishyourlove.com with your order number and photos of the item.
- We will arrange a replacement or refund, depending on your preference.
5. Contact Us
For any questions about returns or refunds, please contact:
- Email: mail@wishyourlove.com
- Phone: +91-9266990269
Thank you for shopping with WishYourLove! We’re committed to providing a smooth and fair return process.